Privacy Policy
AssistSmart AI | Effective date: April 14, 2026 | Last updated: April 14, 2026
AssistSmart AI operates a WhatsApp-based food ordering chatbot for restaurant clients. This Privacy Policy explains how we collect, use, and protect information when you interact with our chatbot through WhatsApp.
1. Information we collect
When you place an order through our WhatsApp chatbot, we collect: your name, your WhatsApp phone number, your order details (items, quantities, and total), and the date and time of your order. We do not collect payment information.
2. How we use your information
We use your information solely to process and fulfill your food order: to confirm and record your order with the restaurant, allow staff to identify your order for pickup, and maintain an order history for operational purposes. We do not use your information for marketing or advertising.
3. How we store your information
Order data is stored securely in Google Sheets, accessible only to authorized restaurant staff and AssistSmart AI administrators.
4. WhatsApp and Meta
Our chatbot operates through WhatsApp, provided by Meta Platforms, Inc. Your use of WhatsApp is governed by Meta's own Privacy Policy and Terms of Service. We are independent and not affiliated with Meta.
5. Sharing of information
We do not sell, rent, or share your personal information with third parties, except with the specific restaurant you are ordering from to fulfill your order, or as required by law.
6. Your rights
You may request access to, correction of, or deletion of your personal data at any time by contacting us.
7. Data security
We take reasonable measures to protect your information from unauthorized access, use, or disclosure.
8. Children's privacy
Our service is not directed to children under the age of 13. We do not knowingly collect personal information from children.
9. Changes to this policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.
10. Contact us
AssistSmart AI
Email: jose@m365prosolutions.com
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